Questions? We’re here to help!
If you have a question or something is on your mind, we are always at your service. Here we have put together answers to the most frequently asked questions. If something is still unclear, just give us a call – we would be happy to assist you!
When is check-in? When is check-out?
On the day of arrival, check-in is from 3 p.m. On the day of departure, check-out is until 10 a.m.
Is late check-out possible?
Absolutely! Make the most of your departure day with the 5 p.m. late check-out for an additional charge of €50.00 per room (subject to availability). Simply request a late check-out a day or two before your arrival and enjoy every last minute of your holiday.
What Covid rules apply to enter Austria?
The 3G rule (vaccinated, recovered, or tested) applies for entry into Austria. Children up to the age of 12 are exempt from this rule. An FFP2 mask must be worn in all publicly accessible spaces in Austria – for example, in shops, museums, or railway stations. The 3G rule now only applies in clubs, discotheques, and public transport.
If something comes up, can I cancel my stay for free?
Of course! You may cancel your summer holiday free of charge up to 3 months before arrival. For later cancellations up to a month before arrival, we charge 40% of the total booking rate.
From a month to a week before arrival, we charge a cancellation fee of 70% of the total rate; for cancellations less than a week before arrival, we charge 90%.
In case of no-show or early departure, we charge 100% of the total rate.
We always recommend taking out travel cancellation insurance.
Are there reduced rates for children?
Young guests are also very welcome here. A cot, high chair, changing mat, and nappy bin are all available on request for our smallest guests. Children up to three years of age spend their holiday at the Alphof free of charge. For children older than three, the following children’s discounts apply:
- 3 to 9.9 years: €47.00 per day
- 10 to 15.9 years: €57.00 per day
- We are happy to provide you with a cot for €10.00 per day.
All rates and discounts are per child and day staying in their parents’ room (with two full-paying adults).
Which additional services can be booked?
Can I bring my pet?
We love animals! Please let us know in advance if you will be visiting us with your furry friend. We charge €25.00 per day for your pet. We ask for your understanding that animals are not allowed in some suites, the dining room, or the wellness area.
Are there single rooms? Are there group discounts?
Are there menus suitable for food intolerances?
We can gladly adapt our menu to cater to your food intolerances. We kindly ask you to inform us about your specific needs before arrival so that we can adapt our menu to best suit you. We charge a €7.00 surcharge per day for customising the menu.
Travelling is the longing for life.
How do I reach my holiday home?
Via the A13 Brenner motorway, take the Schönberg/Stubaital exit and then head towards Fulpmes. Toll-free alternative: via the Brennerbundesstraße federal road (Innsbruck Süd exit) to the Schönberg/Stubaital exit and then continue to beautiful Fulpmes.
By public transport
From Innsbruck Hauptbahnhof main station, you can conveniently reach Fulpmes with the Stubaital tram or Stubaital bus.
From Innsbruck Airport, you can reach Fulpmes by taxi, bus, or the Stubaital tram.
From Munich Airport, we recommend taking a bus or train to Innsbruck – from there, continue to Stubaital by means of public transport (see above).